- Why do I keep receiving the error message Invalid E-mail/Username & Password when trying to log into my account?
- If you are unable to log into the site please use the "Forgot your password?" link on the login page. You will receive an E-mail with a link to create a new password. This E-mail will only be sent to the address in the user profile.
- How do I redeem my points for a reward?
- 1. Login to your account at http://www.citysurveyrewards.com
2. Click either the 'See What My Points Will Earn' link on the main page of your account or the 'Redeem My Points' link on the left-hand site of the page.
3. Click the 'Redeem Folio' link for the Folio the item you are interested in is inside.
a. A 'Redeem Folio' link will only appear next to the Folios your current point balance qualifies you to redeem at.
4. Once inside the Folio, click on the item you are interested in redeeming your points for, this will provide you with a more detailed description of the item.
a. If you have clicked on 'Pick any Magazine/CD/Movie' reward you must then click on the 'Browse Choices' link, highlight a specific title, and then click on the 'View Item' link to get a description of that specific item.
5. Click on the 'Select Item' link, which appears on the lower left side of the description screen.
a. If you do not see the 'Select Item' link on the item description screen, you have either clicked on 'View Folio' instead of 'Redeem Folio' or do not have sufficient points for that item.
6. On the following screen you will be prompted to enter the mailing address where you wish to have the item shipped. Please note that you are able to have the reward shipped to anyone you would like, you are not restricted to who will receive the reward.
7. Click the 'Ship It' button, this will complete you redemption process.
a. An order is not placed until you have completed the entire redemption process and clicked the 'Ship It' button.
The next screen you see will be an order confirmation page, which includes an order number. Please print this page or save the order number on this page. You can reference the order number if you have any questions or issues with your order.
Other common questions
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